Thank you for using Home Carers Direct. We take your privacy very seriously and we never sell lists or email addresses. This Policy sets out how we will treat your personal information.

Our website uses cookies to improve your experience and to identify your browsing preferences on our website. By using our website you consent to our use of cookies in accordance with the terms of this Privacy Policy.

For the purposes of the EU General Data Protection Regulation ("GDPR"), Home Carers Direct is both a controller and processor of your personal information.

We may amend this privacy policy at any time by posting the amended policy on our website ("Website"). All amendments to the privacy policy will take effect immediately upon such posting.

Home Carers Direct's services are described in full in Home Carers Direct's terms & conditions ("Terms & Conditions"), as updated from time to time.

What information do we collect?

We may collect, store and use the following kinds of personal information:

• Information about your computer and about your visits to and use of this website (including but not limited to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
• Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including but not limited to name, subscription type, amount, duration.) We do not collect card details as this is serviced by our payment provider, PayPal;
• Information that you provide to us for the purpose of registering with us (including but not limited to name, email, telephone number, address, postal code, pet experience, dog information, work experience);
• Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including but not limited to name, email);
• Any other information that you choose to send to us; and Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy;

If Home Carers Direct is unable to collect personal information from you, your use of Home Carers Direct's services may suffer from reduced functionality, and certain features of the service may be disabled.

Cookies

Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes.

We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We will use the session cookies to: keep track of you whilst you navigate the website; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: www.google.com/privacypolicy.html

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, it might have a negative impact upon the usability of many websites, including this one.

Using your personal information

You agree that Home Carers Direct may process your personal information for any purpose where you have given your express consent, either as part of the registration process on the Website or otherwise.

-as necessary to provide the services to you and otherwise comply with its obligations to you under the Terms & Conditions. For example:

all personal information that you provide to Home Carers Direct for inclusion in your personal profile will be collected and stored on the Home Carers Direct Website to enable visitors to the Website and advertisers to view your profile, and it will also be accessible from search engines such as Google unless you opt out of this from your account menu; and

where you choose to apply for any job advertised through Home Carers Direct your contact details and any information entered into your personal profile will be provided to the advertiser (including any photo you have uploaded);

where you have placed a listing or advertisement, any information entered into the listing details will be provided to applicants;

where it is necessary for the purposes of a legitimate interest pursued by Home Carers Direct, being for ensuring Trust and Safety of users of the service, or Home Carers Direct's internal business purposes (including in connection with any audits, professional advice, research, testing, analytics, fraud prevention, or process and service improvements), to verify your identity, and for promoting and marketing other Home Carers Direct products and services to you;

where necessary for compliance with a legal obligation to which Home Carers Direct is subject. For example, Home Carers Direct may disclose your personal information, including your name and contact details, to the relevant authorities, parties and/or the applicable intellectual property right holders (or their representatives) where the law requires or allows us to do so;

You consent to Home Carers Direct using your images, profile text and/or media files for marketing and promotional purposes;

Supply to you services purchased via the website;

send statements and invoices to you;

send you general (non-marketing) commercial communications;

send you email notifications which you have specifically requested;

where you have specifically agreed to this, send you our newsletter and other marketing communications relating to our business by email (and you can inform us at any time if you no longer require marketing communications);

provide third parties with statistical information about our users - but this information will not be used to identify any individual user;

deal with enquiries and complaints made by or about you relating to the website;

keep the website secure and prevent fraud;

verify compliance with the terms and conditions governing the use of the website (including monitoring private messages sent through our website private messaging service)

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.co.uk. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

• to the extent that we are required to do so by law;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

Storing your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

We do not store credit card details nor do we share to any 3rd party.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You have the right to access and correct your personal information that is held by us at any time. Requests for such access and correction requirements can be made to the contact details at the end of this privacy policy.

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

• the payment of a fee (currently fixed at £10); and
• the supply of appropriate evidence of your identity.
• We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third Party Services

Home Carers Direct may also use third party providers to provide certain services to you in connection with your membership on Home Carers Direct. Home Carers Direct may disclose personally identifiable information to these third party service providers for the sole purpose of the provision of services to you or in connection with your membership of Home Carers Direct.

A list of the categories of third party service providers Home Carers Direct uses to provide services to you in connection with your membership on Home Carers Direct is provided below:

• web hosting services (such as Red Station, Iomart)
• direct marketing services (such as Mailchimp)
• marketing and remarketing services (such as Google Adwords and Facebook)
• analytics and reporting services (such as Google Analytics)
• payment services and billing agents (such as PayPal)
• social Media services (such as Instagram, Facebook, Twitter)

Home Carers Direct will only use trusted third party service providers for the sole purpose of the provision of services to you or in connection with your membership.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information, which we hold about you, needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@dogwalkingnow.co.uk.

Data controller

The data controller responsible in respect of the information collected on this website is Home Carers Direct.